Customer Success Agent

Your CS team
never sleeps.
Amplify does.

Autonomous AI that monitors account health, predicts churn risk weeks in advance, and runs retention plays — without a single alert to check.

25–40% churn reduction
85% prediction accuracy
500+ accounts per CSM

Health scores that update in real-time — not weekly snapshots.

Most CS platforms give you a dashboard and say "good luck." Amplify synthesizes product usage, billing health, support tickets, and engagement signals into a live health score — and acts on it automatically.

Product Usage Login frequency, feature adoption, session depth
Billing Signals Payment method, invoice history, plan downgrade risk
Support Sentiment Ticket volume, resolution time, CSAT trends
Champion Tracker Role changes, team turnover, power user status

Not a dashboard. A team member.

Predict

Churn risk weeks ahead

AI continuously scores every account against a model trained on your actual churn history — not generic benchmarks. Flags risk before it becomes a cancellation.

Act

Automated retention plays

When risk thresholds are crossed, Amplify triggers the right intervention — draft email, schedule check-in, prepare renewal offer — and monitors whether it worked.

Expand

Surface upsell signals

Usage spikes, expansion-triggering events, power user patterns — Amplify flags accounts ready for growth conversations before your CSM even opens the CRM.

Report

NRR dashboard for leadership

AI-generated weekly health summaries for your exec team. ARR at risk, accounts flagged, plays completed — all in plain English.

5%

A 5% increase in customer retention produces a 25–95% profit increase across B2B SaaS. Most companies have the data. Nobody acts on it fast enough.

For small CS teams

One CSM managing 300+ accounts can't manually track everyone. Amplify handles the monitoring so your team focuses on the accounts that actually need human attention.

For scaling companies

As you grow ARR, churn compounds faster. Amplify lets you expand customer success coverage without proportional headcount — every new account gets the same attention as the first.

From signal to action in minutes.

1

Connect your stack

One-click integrations with Stripe, Salesforce, HubSpot, Intercom, and Slack. Amplify starts reading your account data immediately — no engineers required.

2

AI builds your health model

Amplify trains a churn model on your historical data — what's actually predicted churn in YOUR book of business. Accuracy improves every week as more outcomes come in.

3

Amplify runs autonomously

Risk detected → intervention triggered → outcome tracked. Every play is logged in your CRM. You get a weekly summary of what Amplify did on your behalf.

The CS teams winning in 2026 aren't the biggest.
They're the most automated.

Amplify keeps your accounts healthy around the clock — so you stop firefighting churn and start building the business your customers already paid for.